In alignment with our commitment to transparency and integrity, we want to clearly disclose that product prices and descriptions may vary on the websites of our retail partners.
We encourage you to visit the retailer's site directly for the most current images, products, prices, and descriptions.
It's important to us that you're informed Zeppy may receive compensation for some listings featured on our site.
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We accept any instant payment method available on eBay. This includes but may not be limited to:
Most orders are with you within 1-3 working days.
We aim to dispatch all orders within 1 working day of receiving cleared funds (Monday to Friday).
We are always here to help!
• We will work with you to find the best returns and refund solution. • We want you to have a great buying experience from start to finish. • We have over 20 years experience in car parts & customer care.
Please contact us here
Service opening times: Mon-Sat 8am – 6pm, excluding bank holidays.
Order cut off next day delivery: 12pm Mon-Fri
Order Cancellation cut off time*: 30 min from moment of payment. * We cannot guarantee cancellations but will try our best to make it happen!
For any urgent questions regarding your order, please contact us immediately and state Urgent in the subject line / introduction, e.g. in case you just bought the item and want to cancel it.
RETURNS PROCESS
1. For all returns, please contact us first, stating your return reason & part number 2. We will work with you to work out the best resolution
RULES
• All Returns must be raised within 30 days from purchase date. • You have 14 days to change your mind. All items must be returned in resalable condition: not devalued and in re-saleable condition • Have not been fitted • In original packaging in good condition (as arrived). • Include the documentation in good condition (as arrived). • After 14 days we can only accept returns if you have received them in faulty condition or if they turned faulty within 30 days from the order date (unless it’s a warranty case). • All items will be inspected and checked upon arrival. • We will aim to replace / exchange / process your return within 2-3 working days. In case you haven’t heard back within this timeframe, please contact us and state your order number and part number so we can look into this for you asap. • If your return is a warranty case, please state this first when contacting us as we may need to refer you to the manufacturer, which we will support you with.
THANK YOU!
Here at MovingParts our main focus is on excellent customer service. We have over 20 years experience in supplying car parts to the UK garage trade. We are authorised stockists of many renowned OE quality manufacturers and have full access to their UK stocks at very competitive prices.
Low prices. Quality products covered by warranty. Huge stocks. Excellent customer service. It’s MovingParts of what we do.
Take a moment to add us as a favourite seller so you can shop with us for all your car parts and accessory requirements.
ORDER QUERIES
What are your customer service opening times?
We are here for you Mon-Sat 8am – 6pm, excluding bank holidays. In this time, we aim to get back to any emails within 2 business hours. This may be longer during peak sales times such as Christmas or other automotive peak seasons.
Can I cancel my order?
Normally you’ll have 30 min from order confirmation to cancel the order via the eBay automated cancellation process. Once that option is no longer available, we may not be able to cancel anymore, however, and as long as we haven’t processed your order yet, we will do everything we can to stop your order. Please contact us asap and state cancellation in the subject or first line of your message so that the team can contact the warehouse immediately.
What if my item arrived damaged?
Sometimes items can get damaged during transit. If this is the case, please either refuse the delivery if you notice it at the point of delivery or contact us as soon as possible so we can discuss next steps.
What if I have ordered the wrong item?
No problem. You can simply return it to us. Please follow our returns process described on our returns page here.
What if the item I have received isn’t the one I had ordered?
If that is the case, one of our team in the warehouse might have made a mistake when picking or packing your order. In that case we might ask for a picture so we can establish what was sent and arrange for the most suitable returns method to get it back. We will also refund you immediately, or if you wish, replace the item where possible with the correct one via next day delivery.
Can I bulk order from you?
Yes you can. For any bulk orders, please contact us here and let us know what you have in mind.
PRODUCT QUERIES
Are all your products original equipment (OE) products?
All parts we supply are designated as Matching OE Quality and we take care to only source from reliable, trusted manufacturers.
What if I’m not sure if an item will fit my car?
In eBay you can check if an item fits your car by using their vehicle search, which you can find on each item listing page at the top just above the item images:
If you are still unsure, please speak to our knowledgeable customer service team, via the contact seller option here
What if I’m not happy with the product quality?
We only work with trusted partners, brands, and suppliers whom we know very well and have worked with for decades. If, however you are not happy with the quality of an item, please let us know immediately. We may ask from some images so that we can establish what has been sent to you and feed back to the manufacturer. We will in such a case refund you without fuss.
DELIVERY QUERIES
What are your order cut off times for next day delivery?
If you want your item the next day, you will need to have bought it before 12pm (Mon-Fri)
How fast can you deliver?
It depends on the item, but in most cases, we offer next day delivery
Do you dispatch on the weekend?
Whilst our customer service team is working from 8am to 6pm on a Saturday and can process orders, the warehouse is closed and therefore orders processed on a Saturday will be despatched on a Monday.
What if I’m not available for a delivery?
We don’t use signed for deliveries for our tracked services so in most cases you will get a courier notification that allows you to choose either a safe place or an address where you can pick your item up. In any other case, please contact us to arrange for something more suitable to you.
What if my item didn’t arrive?
If that is the case, contact us first. In most cases our parcels are tracked, and we can liaise with the carrier directly to understand what happened and where the parcel is. Depending on that outcome we either refund you or send you a new item with next day delivery as soon as possible.
Disclaimer: Prices and descriptions maybe different on retailers sites, please check the retailers website for the latest images / products / prices and descriptions. Zeppy maybe compensated for some of these listings.
When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.
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